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| Full-time
, ,Join the Hudson’s Furniture Family - where we turn houses into homes! For over four decades, we’ve been Florida’s premier destination for quality home furnishings. Our mission? Exceeding expectations in every interaction.
We are seeking a detail-oriented and proactive Reports Lead to join our Customer Care Department. As a Reports Lead, you’ll play a critical role in reviewing technician reports from warranty repair appointments, determining the appropriate course of action, and ensuring timely resolution for our valued customers.
Responsibilities:
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Review technician reports from warranty repair appointments promptly and accurately.
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Analyze findings to determine the necessary next steps for each case.
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Process up to 50 reports per day efficiently while maintaining a high level of accuracy.
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Contact clients via phone, email, or text to follow up on their repair appointments.
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Set clear expectations for the next steps in the resolution process.
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Collaborate with other departments to ensure seamless coordination and communication.
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Maintain detailed records of all interactions and decisions made.
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Provide exceptional customer service and support throughout the resolution process.
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Gather and analyze data to identify training opportunities for our Customer Care, Sales, and Delivery Teams.
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Assist in covering inbound phone calls as needed to support the customer care team.
Requirements:
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Proven experience in a customer service or administrative role, preferably in a retail or furniture industry.
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Strong computer skills, including proficiency in Google Workspace or Microsoft Office.
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Excellent communication skills, both verbal and written.
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Ability to multitask and prioritize tasks effectively in a fast-paced environment.
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Detail-oriented with a high level of accuracy in data entry and analysis.
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Ability to remain calm and professional when dealing with challenging situations.
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Flexibility to adapt to changing priorities and business needs.
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Experience in reviewing technician reports or familiarity with furniture repair processes is a plus.
Benefits:
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Competitive PTO package
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Generous Employee Discount Package
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Competitively Priced Health Insurance Plans
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Low Cost Dental and Vision Insurance Options
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Great Work & Life Balance
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Company Matched 401k Plan
Equal Opportunity Employer:
At Hudson's Furniture, diversity is our strength. We're proud to foster an inclusive workplace where everyone has a seat at the table. Come as you are - your unique talents make us stronger.